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Shopping help

Buying Guide

 

You can purchase with or without registration.

● You can feel free to have a look around in our Webshop and to select and order even without registration.

● Advantages of registration:

– It makes the further purchasing for you easier, because you need not enter your appropriate information any more, the relevant rubrics will be filled in automatically and you should only put the goods into your cart.

When you registered yourself and logged in, your own menu will be displayed, where

– you can modify your personal data (Data modification),

– check and track your purchasing (My former orders, My not invoiced bills of delivery) and

– request our electronically distributed monthly newsletter HOLUX Hírek issued only in Hungarian.

 

Registration

In case of registration, you can enter our Webshop by using your identifier and password any time later. The Registration button can be found on the left-hand side of the screen.

● Entering the identifier and the password means, that a natural person recorded by the registration personally, or the representative of a legal entity or an economic company (organisation) having no legal entity in the organisation’s name proceeds in the course of the purchase.

● If you are one of our contractual partners or have concluded an agreement with HOLUX Kft., you can make registration in two different ways in our Webshop:

– You request a password to the Webshop from the colleague responsible for the contact-keeping in our Customer Service, who will send you an e-mail with a program generated password within 24 hours, which can of course be changed by you in the course of the first entering or any time later.

– You make the registration by pushing the Registration button. However, in this case you are not able to utilize the advantages of the contract or agreement immediately, therefore it is more favourable to get in touch with the contact-keeping colleague in our Customer Service to generate you a password.

● For the registration, also several personal data should be entered. You can check their correctness or modify them until you click the Registration button at the bottom of the Registration window.

● Please note that making the registration means that you accept all the legal and other conditions of the purchasing. For doing this, you should enable the checkbox Accept the purchase conditions at the bottom of the Registration window.

● After the registration, you will automatically receive an e-mail from our Webshop soon, which acknowledges that the registration happened and contains also a link. To complete the registration, you should open this e-mail and click the link in it. By doing this, you will confirm (for safety reasons) your registration and return the front page of our Webshop, where you should log in for beginning the purchase. It means, that after entering your identifier and the password, you should push the Enter button.

Data modifying

● Our registered partners can alter the own data (excepting their username) any time in the Data modification menu. You should request the username modification from the contact-keeping colleague in our Customer Service, who will inform you about the modification by e-mail.

● When your data have been changed, please make by all means the modifications in the Data modification menu, because HOLUX Kft. refuses to accept responsibility for the losses arising from neglecting it. Your invoices will be prepared on the basis of your modified data.

● If you have registered once and forgot your password, you can receive a new one during the log in by selecting the Forgot my password menu.

 

Log In

● After registration, you can log in with the help of your identifier and password at any time by clicking on the Enter button. After log in, the following message appears: You are logged in, your username:…

● When you are away for longer time from the PC leaving it unattended, we recommend that you exit by all means from our Webshop by pushing the Exit button. In this way it can be avoided that unauthorized persons can possibly initiate purchasing in the name of you.

 

Products, Prices

● You can purchase all the products in our Webshop by online. The parameters and price of the relevant product can be found in the window containing the detailed product descriptions. The transport and packaging conditions and prices can be found in the Delivery menu. The costs of the Internet or other telecommunication services making use during the purchasing in our Webshop will impose on you.

● The prices of the linear and compact fluorescent lamps, the high-intensity discharge lamps, the LED lamps and the luminaires in which they are mounted contain also the disposal fee.

 

Order and Concluding the Contract

Please, put the goods to be purchased into the Cart and push the relevant button.

 

Putting into the cart

There are two possibilities:

– You put the product into the cart by the Cart button on the product page. In this case, the Service type of the relevant product will be displayed immediately.

– You fill the volume of the ordered goods one after the other in the product group list and then the indicated volumes put into the cart with the Cart button. In this time, you should wait for the updating of the list, which results, that the Service types display besides the ordered volumes.

● Service types

After pushing the Putting into the cart button, one of the following three Service types can display:

– From stock – It means, that the needed volume can be found in one of the HOLUX Kft.’s warehouses.

– Partly from stock – It means, that the total volume of the ordered goods are not available in our stock, however, we can put them at your disposal within a short time,

– Delivery according to order acknowledgement – It means, that the performing time depends on the contractors contacting with us.

In all these cases, the actual delivery time will be fixed in the order acknowledgement sent to you.

Cart contents

The Cart contents can be altered, updated or deleted as follows:

– By clicking into the product volume to be modified below the Cart contents on the left-hand side, you can modify the entered volumes even of more than one product, and then by clicking the Cart updating button the item volumes and the cart value will be updated. 

– You can also perform the modification for even of more than one product by clicking the Cart menu on the upper menu bar (or the Submit your order button on left-hand side) and the volume box of the product to be modified under the Cart contents button. By clicking the Cart updating button, the item volumes and the cart value will be updated. 

– By clicking the red X beside the relevant items in the Cart menu on the upper menu bar, you can delete the unwanted items. The deleting should be confirmed by pushing the OK button. As a result of the deleting, the value of the cart will be updated.

– You can leave the Webshop during or after putting into the cart, our Webshop keeps the Cart contents, which can be modified later.

 

Order submit – information about delivery and payment

After you have checked the Cart contents and found OK, by clicking the Submit your order button on the left-hand side or Submit your order menu on the upper menu bar you can decide the ways of the delivery and payment, enter your delivery address and make comments on your order.

The delivery may be as follows:

– Home delivery (including also the delivery by post)

– Personal receipt (with premises specifying)

In case of home delivery the payment may be as follows:

– payment in advance

– cash on delivery

– bank card

 

The delivery address may be as follows:

– the invoice address entered during the Registration;

– individual – you can enter an address, an authorised addressee or comments.

In case of Personal receipt (with premises specifying), you can choose the closest or the easiest reachable one from our five premises, where you want to receive the ordered goods 

In case of Personal receipt the payment may be as follows:

– payment in advance

– bank card

– cash

 

After you have checked everything, you should click the Order button

 

More information about the payment:

– Bankcard payment may be processed only in HUF.

– Our partners registered in our business system can chose also remittance payments, if it is permitted for them.

 

ORDERING / CHECK / CANCEL

– By clicking on the Order button, all items of your order will be displayed – with the home delivery cost (or postal cost) and the end sum together.

– Even here you can modify the order and return into the Cart menu, where the modification can be performed.

– If you find everything is OK, you should click on the Submit your order button. The following message appears on the upper half of the screen: Your order has been successfully received. In a short time you will automatically receive a „Your order” e-mail from our Webshop. In this e-mail you will get the following information: „The orders receiving by HOLUX Kft. until 12 hour a.m. in working days will be processed within 24 hours and an order acknowledgement will be sent to your e-mail address with the performance date. This order acknowledgement is not the same, which our Webshop will automatically send with “Az Ön rendelése…” e-mail. When your order is received after 12 hour a.m. in working days, it will be processed within 24 hours reckoned from 12 hour a.m. of the following working day. When also Saturday, Sunday or other public holidays fall in this 24-hour period, the deadline becomes longer accordingly.”

Checking of order:

You can check your order at any time by logging in to the webshop and click on the "Login" button (left bar under the User) then click on the “Order History” button to see your previous orders.

Order Cancellation:

If you do not accept our order confirmation, you can cancel it by send an e-mail to us or phone our webshop manager. If you want to withdraw the order, please consult the “Right of Withdrawal” section above.

Right of changing price

HOLUX Kft. reserves the right to change the prices of the goods, which can be ordered in its Webshop in such a way, that the modifications come into force at the same time when they appear in the same. The modifications do not have an effect on the purchase prices of ordered goods. When in spite of HOLUX Kft.’s scrupulous care, because of possible mistake, program fault or despite of stock shortage, wrong price will be displayed on the platform of its Webshop, HOLUX Kft. is not bound to supply the goods but offer them at the correct prices, with this knowledge of which Customer can cease from purchasing them.

 

Our Webshop has been established in order that you can purchase the highest quality products at the most favourable price. Our product portfolio will be continually completed and you can find sale actions in our Webshop in every time.

 

Bank card payment - information

 

Our eStore is offering its consumers secure bank card payment provided by CIB Bank. The security relies on the separation of data. With the use of the system the eStore  receives only the quantity of the ordered commodity and the delivery address from the consumer, while CIB Bank the card data on a 256-bit TLS secured payment page. The eStore will not be informed about the payment-side data content, they are accessible for CIB Bank only. The bank will inform the eStore if the transaction was successful or not. Your internet-browser must support TLS encryption to use bank card payment solution.

The counter-value of the purchased goods, the paid amount will be promptly blocked on your card account. Please read this information carefully.

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You are welcome in this eStore operated with CIB Bank’s secure, Internet payment solution.

You will find below a short description about how you can shop in a safe and reassuring way.

When shopping, you should pay attention to the following matters:

  • Read through the eStore’s information leaflet, the conditions of the purchase and delivery terms.
  • Study the eStore’s security conditions since these will guarantee the security of your data.
  • Note your data relating to your purchase.
  • Keep a record of the transaction data connected to your payment. (transaction ID, Authorisation code)
  • Make sure that unauthorised person does not have access to the secret data of your card
  • Use a browser that recognises the option needed to TLS encryption

About security

TLS is an abbreviation for an accepted encryption method called Transport Layer Security. This Bank has a 256-bit encryption key to protect the communication channel. A firm named VeriSign makes possible for CIB Bank the use of the 256-bit key, with which we ensure the TLS-based encryption. For the time being this encryption method is used in 90% of global e-commerce. Before transmission, the browser used by the buyer encrypts the card holder’s data with the help of TLS which means they are passed to CIB Bank in a coded form, this way they are indecipherable for unauthorised persons.

Acceptable cards

CIB Bank’s Internet payment system allows the use of cards like Mastercard/Maestro and VISA and VISA Electron (the use of the last one is subject to the permission of the issuing bank), and cards for only internet use.

Payment steps

  1. On the page of the eStore you select the goods/services, for which you intend to pay with your bank card.
  2. Following that you’re redirected to the webpage of CIB Bank guaranteeing secure payment, where you have to enter your card data to begin the payment.
  3. Following this, you’re redirected to CIB Bank’s page guaranteeing secure payment, where you have to enter your card data to start the payment process.
  4. Following the payment, you’re directed back to the Store page, where you receive a confirmation about the result of the payment.

In the case of bankcard payments, following the successful transaction – this means the approval after the expiry date of the bank card and the coverage are controlled – CIB Bank debits the account of the Card Holder with the countervalue of the goods/services.

If you’re not directed back from the payment page to the Store’s website, the transaction qualifies as unsuccessful. If you click on the „Back” of „Refresh” buttons of the browser on the bank’s payment page, or close the browser window before you could be redirected to the store, the payment will qualify as unsuccessful.

If you wish to receive more information about the outcome of the transaction, or learn about the causes and details of unsuccessful transactions, please contact your account keeping bank.

 

Bank card payment - FAQ

 

Frequently asked questions about internet-based card payment

 

CARD ACCEPTANCE

What types of card can I pay with?

You can pay with all embossed VISA and MasterCard cards, and certain VISA Electron and V Pay cards. Whether or not you can use VISA Electron cards for internet-based payments depends on the bank that issued the card. VISA Electron bank cards issued by CIB can be used for internet-based purchases.

Which banks’ cards are suitable for internet-based payments?

All VISA and MasterCard/Maestro cards that the card-issuing bank has authorised for internet payment, as well as ‘web cards’ issued specifically for internet use.

Can I pay with a shopping card?

Point-collecting cards, used for storing loyalty points, issued by merchants/service providers, cannot be used to pay via the internet.

Can I pay with a co-branded card?

All co-branded cards that are MasterCard or VISA-based cards suitable for internet payments can be used to pay.

THE PAYMENT PROCESS

How does the background process for online payment work?

After choosing ‘bank card’ as the method of payment on the website of the merchant/service provider, the shopper initiates payment, and is then diverted to the Bank’s payment page, which is equipped with a secure communication channel. For payment, you need to give your card number, card expiry date, and the 3-digit security code on the signature strip on the reverse side of the card. The transaction is launched by you, and then the card undergoes a real-time authorisation process, in which the authenticity of the card details, the available funds and the spending limit are all checked. If all the data necessary for continuing the transaction is in order, your account-keeping (card-issuing) bank blocks the payable amount on your card. The debiting (deduction) of the amount from your account takes place within a few days, although precisely how long it takes will depend on the account-keeping bank.

How does a card-based purchase via the internet differ from a conventional card-based purchase?

We distinguish between transactions where the card is actually presented in the store (Card Present), and those where it is not physically present (Card Not Present). Card Present transactions take place using a device called a POS terminal. After the card has been swiped and the PIN keyed in, the terminal makes contact with the card holder’s bank via the authorisation centre and, depending on the type of card and its issuer, either the VISA or the MasterCard network. This is where the validity and funds verification check (authorisation) takes place. The POS terminal (and the merchant) receives the approval or rejection via the same route, only in reverse order. The shopper signs the card receipt. Card Not Present transactions are transactions where the bank card is not physically present. These include transactions executed by post, telephone or electronically (via the internet), in which case the shopper (card holder) launches the transaction by giving his or her requested card data via a secure (256-bit encrypted) payment site. If the transaction is successful, you receive an authorisation number, which is the same as the number that would be shown on the paper receipt.

What does reservation mean?

As soon as the transaction comes to the bank’s attention, it is followed by reservation (blocking), because the actual debiting can only take place once the official data arrives, which can take a few days, in which time it would otherwise be possible to spend the amount of the purchase again. This is why, through reservation, the money used for a purchase or cash withdrawal is segregated and blocked. The reserved amount is still part of the account balance, so it earns interest, but cannot be spent again. Reservation ensures that transactions for which there aren’t enough funds are refused although the account balance would, in principle, still permit them.

UNSUCCESSFUL PAYMENTS AND WHAT TO DO

When might a transaction be unsuccessful?

Usually this happens when the payment order is not accepted by the card-issuing bank (i.e. the bank that gave you the card), or it might be due to a telecommunication or IT fault that prevent the authorisation request from reaching the card issuer when using a bank card.

Card-related errors

  • The card is not suitable for internet payments.
  • Use of the card over the internet is blocked by the account-keeping bank.
  • Use of the card is blocked.
  • Incorrect card data (card number, expiry date, security code on the signature strip) has been given.
  • The card has expired.

Account-related errors

  • There are insufficient funds to execute the transaction.
  • The amount of the transaction exceeds the card spending limit.

Connection-related errors

  • The connection was probably lost in the course of the transaction. Please try again.
  • The transaction timed out. Please try again.

Technical errors

  • If you are not returned from the payment site to the website of the merchant/service provider, the transaction was unsuccessful.
  • If you have left the payment site, but return to the payment site using the browser’s “back”, “reload” or “refresh” function, the system will automatically refuse the transaction for security reasons.

What should I do if the payment procedure is unsuccessful?

A transaction ID is generated for every transaction, and we recommend that you make a note of this. If in the course of the payment attempt the transaction is refused by the bank, please get in touch with your account-keeping bank.

Why do I have to get in touch with my account-keeping bank if the payment was unsuccessful?

In the course of the card check, the account-keeping (card-issuing) bank notifies the (accepting) bank of the merchant collecting the amount whether the transaction may be executed. The accepting bank cannot give out confidential information; only the bank that identifies the card holder is entitled to do so.

What does it mean if I get an SMS text message from my bank on the reservation/blocking of the payable amount, but the merchant/service provider indicates that payment was unsuccessful?

This can happen if the card check has taken place on the payment site, but you have not returned to the website of the merchant/service provider. In this case the transaction is classified as incomplete, and as such it is automatically deemed unsuccessful. When this happens, the amount is not charged to your card, and the reservation is lifted.

SECURITY

What do VeriSign and 256-bit encrypted TLS communication channel mean?

TLS is the abbreviation for the Transport Layer Security, the approved encryption process. Our bank has a 256-bit encryption key, which protects the communication channel. The company VeriSign enables CIB Bank to use the 256-bit key with which we ensure the TLS-based encryption. At present, 90% of the world’s electronic commerce uses this method of encryption. The browser program used by the shopper encrypts the card holder’s data using TLS prior to sending, so that all the information is transmitted to CIB Bank in encrypted form, rendering it undecipherable for unauthorised persons.

After the payment, my browser warned me that I’m leaving a secure zone. Is the security of my payment still assured?

Absolutely. The payment process takes place via a 256-bit encrypted communication channel, so it’s totally secure. After the transaction, you’re returned to the merchant’s website, and if the merchant’s website isn’t encrypted, your browser will warn you that you’re leaving the encrypted channel. This doesn’t represent a threat in terms of the security of the payment.

What’s the CVC2/CVV2 code?

At MasterCard this is short for Card Verification Code, and at Visa, for Card Verification Value, and it is a numerical value coded onto the magnetic stripe of the bank card, which can be used to determine the authenticity of the card. The CVC2 code, which is the last three digits of the number printed on the reverse of MasterCard/Maestro cards, must be provided in the course of internet purchases.

What does Verified by Visa mean?

Visa card holders who are registered in the Verified by Visa system can choose a password at the bank that issues the card, which they use to identify themselves when making internet-based purchases, and which protects against the unauthorised use of Visa cards. CIB Bank accepts cards issued under the Verified by Visa system.

What does MasterCard SecureCode mean?

Mastercard/Maestro card holders who are registered in the Mastercard SecureCode system can choose a password at the bank that issues the card, which they can use to identify themselves when making internet-based purchases, and which protects against the unauthorised use of Mastercard/Maestro cards. CIB Bank accepts cards issued under the Mastercard SecureCode system.

What is the UCAF code?

If you have a MasterCard/Maestro card, you may have received an individual code from your card-issuing bank. If you didn’t, just leave the field blank.

 

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